Refund Policy

    At Swann Bookkeeping & Accountancy, we take pride in delivering professional and timely financial services. However, if you are not satisfied, we offer a transparent refund policy.

    1. Service-Based Refunds

    • Consultations and One-Time Services: Non-refundable once the service is delivered.
    • Monthly or Ongoing Services: If canceled within the first 7 days of a billing cycle and no work has been initiated, a partial refund may be granted.

    2. Eligibility for Refunds

    Refunds may be considered in the following situations:

    • Duplicate payment
    • Service not rendered or delayed unreasonably
    • Technical error on our part

    3. How to Request a Refund

    To request a refund, email us at [insert email] with:

    • Your full name and contact information
    • Description of the service
    • Reason for the refund request

    We will respond within 5 business days.

    4. Processing Refunds

    Approved refunds will be processed within 7–10 business days to the original payment method.

    5. No Refunds For

    • Completed services
    • Client delays causing non-performance